Connect app privacy policy
CyberHive Connect app privacy policy
Last updated 24th October 2023
This privacy notice for CyberHive Ltd (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), specifically this is when you download and use our CyberHive Connect application (CyberHive Connect), or any other application of ours that links to this privacy notice.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
Summary of key points
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We do not receive any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.
How do we keep your information safe?
We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by contacting us [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.
What information do we collect?
Personal information you disclose to us:
In short: We collect personal information that you provide to us when you use the app.
We collect personal information that you voluntarily provide to us when you install the Connect app, and you participate in activities on the Connect app.
Personal information provided by you
The only personal information we collect is the following:
- email address used with the Service
- endpoint device IP address used with the Service
Sensitive information
We do not process sensitive information.
Information automatically collected:
In short: Some information, such as your Internet Protocol (IP) address is collected automatically when you use the Connect app.
We automatically collect certain information when you use the Connect app. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
The information we collect includes:
- Log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage)
- Device data. During setup of the Connect app on Android devices we collect a list of applications on the device. This is used to set up permissions for use of our Services on the device, this information is not stored
- Device IP address. The IP address of the device using the Connect app is used to support provision of the Service to you
How do we process your information?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We do not rely on gaining your consent for the use of this personal information because it is intrinsic to using the Services..
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate Connect app installation, startup and shutdown on your devices. We may process your information so you can install and use your account, as well as keep your account in working order
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user, specifically this means the connection of your device to other devices by the use of the VPN our Service provides
What legal bases do we rely on to process your information?
In short: We only process your personal information when we believe it is necessary and we have a valid legal reason (that is, one or more, legal bases) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Performance of a contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you
- Legitimate interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms
- Legal obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved
- Consent. We do not rely on your consent to provide process your personal information because the the email address and the device IP address are necessary to the provision of the Services.
- Public task. We do not rely on this legal basis
- Vital interests. We do not rely on this legal basis
When and with whom do we share your personal information?
In short: Except as defined below, we do not share your personal information for operational needs. The email address and device IP address are used only to enable the Service to be provided.
We may need to share your personal information in the following situations:
- Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
Is your information transferred internationally?
In short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United Kingdom. If you are accessing our Services from outside the United Kingdom, please be aware that your information will be transferred to, stored, and processed by us in our United Kingdom facilities. (See ’When and with whom do we share your personal information’ , in and other countries.)
How long do we keep your information?
In short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than twelve months past the termination of the user’s account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.
How do we keep your information safe?
In short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Do we collect information from minors?
In short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
What are your privacy rights?
In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (vi) if applicable, to data portability; and (vii) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information.
You can make such a request by contacting us by using the contact details provided in the section ’How can you contact us about this notice’ below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent
We are not relying on your consent to process your personal information because the information is necessary to provide the Services. If you do not wish us to process your information you must cease to use and uninstall the Connect app from your devices.
You can contact us by using the contact details provided in the section ’How can you contact us about this notice’ below.
However, please note that this will not affect the lawfulness of the processing before the app is deactivated nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account information
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at [email protected].
Do United States residents have specific privacy rights?
In short: If you are a United States resident you are granted specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected? |
|---|---|---|
| A. Identifiers | We collect only Internet Protocol address of your device and the email address you specified when you set up the software The following typical identifiers ARE NOT collected: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, and account name (we only collect ip address in order to establish a network connection) |
YES |
| B. Protected classification characteristics under state or federal law | Transaction information, purchase history, financial details, and payment information | |
| C. Commercial information | Gender and date of birth | |
| D. Biometric information | Fingerprints and voiceprints | |
| E. Internet or other similar network activity | We collect only interactions with CyberHive Connect app. This includes log and usage data; device IP address. Use of the app does not result in the following being collected: Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, systems, and advertisements |
YES |
| F. Geolocation data | Device location | |
| G. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | |
| H. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | |
| I. Education information | Student records and directory information | |
| J. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | |
| K. Sensitive personal information |
We will use and retain the collected personal information as needed to provide the Services or for:
- Category A - As long as the user has an account with us;
- Category E - As long as the user has an account with us
How do we use and share your personal information?
Learn about how we use your personal information in the section ’How do we process your information?’
Will your information be shared with anyone else?
Use of the Connect app does not result in your personal information being shared with or sold to any other organisation.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be ’selling’ of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have not disclosed any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
- Category A. Identifiers
- Category E. Interactions with our application
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under, ’When and with whom do we share your personal information’.
Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated ’Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
How can you contact us about this notice?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at [email protected], or contact us by post at:
CyberHive Ltd.
2nd Floor, Newmarket House
Market Street
Newbury
RG14 5DP
How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email [email protected].